A $29 ticket. A $999 customer.
A tag went on the wrong bag. The ticket was $29. The customer is worth $999 a year. Two kinds of minutes, and the one you...
Read it →The newsletter
The numbers
Every issue stays up. Go and read one, then decide whether you want the next.
The overtime is the cheap part.
A 32-hour work week would cost us $3,792 a year in overtime. Avoiding it would cost twice that.
Read it →
The best thing I do isn't written down.
What you celebrate is what you replicate — unless it only lives in the air. Pricing praise, notes and checks off our own floor.
Read it →I charged the wrong price. Twice.
11.8 pounds of grease towels, 27 minutes of rework, and why the rate was never the problem. The floor was.
Read it →
I Do Laundry In My Competitor's Laundromat
We use other laundromats that many would call our competition. Doing laundry there is part of our production floor.
Read it →